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Our Terms, Your Account Rights

kx88 operates under a clear set of legal terms that govern how your account works, how your data is handled, and what you can expect from us.

Account TermsPrivacy PolicyWallet Rules: bKash, Nagad, RocketData RetentionRegional Eligibility
kx88 Our Terms, Your Account Rights
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have questions about these terms, need to request a copy of your data, or want to raise a legal concern about your account, our support team is available through the channels below. For account-specific matters — such as a disputed bKash transaction or a Nagad withdrawal query — please have your account ID ready when you get in touch. We aim to respond to all legal and policy requests within two business days.

Live Chat Reach the support desk directly from your account dashboard. Available for account, wallet, and policy questions including bKash and Nagad transaction disputes.
Email Support Send detailed legal or policy queries to our support email. Attach your account reference and describe the issue clearly so we can resolve it without back-and-forth.
Account Help Centre The help centre inside your account covers common legal questions — data requests, account closure, wallet rules — with step-by-step answers for each topic.
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Security and data handling sit at the centre of how kx88 manages accounts. Every login uses OTP verification sent to your registered mobile number, so no one else can access your account even if they know your password. We retain account data for as long as your account is active and for the period required after closure under applicable financial record-keeping obligations. You can request a copy of the data we hold on you by contacting support — we process these requests within a reasonable timeframe and will confirm receipt.

OTP Login Security

Every account login requires OTP confirmation to your registered mobile number. This prevents unauthorised access even if your password is compromised — a straightforward layer that actually works.

Cookie Policy

We use session and preference cookies to keep your account running smoothly and to remember wallet choices like bKash or Nagad. Manage these from your browser settings at any time.

Data Retention

Account data is held while your account is open and for the required period after closure. You can request your data or ask for deletion by contacting support with your account ID.

Who to Contact

For data access requests, account closure, or legal concerns, reach support through live chat or email. Quote your account ID and the nature of your request for a faster response.

Questions About Terms and Your Account

Common questions about how our legal terms apply to your account, your data, and your wallet transactions on kx88.

Access depends on your local law and eligible regions. If online betting is permitted where you are in Bangladesh, these terms apply to your account in full from the date you registered.

Yes. Contact support via live chat or email with your account ID and request your data. We will confirm receipt and process it within a reasonable timeframe under applicable data rules.

We retain data for the period required by applicable financial and legal obligations after closure. You can request deletion of non-essential data by contacting support after your account is closed.

Payment transaction records are stored in line with our data retention policy and applicable financial regulations. We do not share wallet transaction details with third parties outside legal obligations.

Raise a dispute through live chat or email support. Include your account ID, the transaction reference, and a clear description. We review all disputes and respond within two business days.

Material changes to these terms are communicated via account notification before they take effect. Continuing to use kx88 after a notified update means you accept the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.